Shipping policy
SHIPPING & RETURNS
Toon Touch ships within India only and uses reputable courier companies. Due to the personalized nature of most products, your order may take a couple of weeks to reach you but rest assured we are making all possible efforts to get your product to you at the earliest.
You can reach us at toontouch@gmail.com or +919757337399 between Monday-Saturday, 11am-7pm incase of any queries.
Shipping Duration:
Each of the products sold on toontouch.in have a different lead-time. Lead time refers to the number of days within which an item will be dispatched from our warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you. Please refer to the individual products for detailed information. Average shipping time for an order is 7-8 working days and average transit time is 2-4 days depending on location. Complete expected delivery time from date of purchase can be considered as 10-12 working days.
In the case of orders with more than 1 product, all products will either be shipped together or in parts depending on the vendor. We will inform you via email in the case that your order is being shipped in parts.
For orders being shipped together, the longest lead time for a product ordered is applicable to the entire order.
Orders are not shipped on weekends or holidays. You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration depends on location. The transit time for metros is generally 2-3 days while other destinations could take up to 5 days to reach.
While we use reputable couriers and work around the clock to ensure your order reaches in time, Toon Touch cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
Cancellations:
Due to the personalized nature of majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order please email us on toontouch@gmail.com and we will try our best to cancel it if production hasn’t started.
In the case of a credit card refund due to order cancellation, please allow 15-20 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction id, after which you can follow up with your bank if you would like to have the refund expedited.
Returns & Exchanges:
Due to hygiene & safety concerns with regards to baby/kids products as well as the personalized nature of majority of the products, toontouch.in has a strict no exchanges or refunds policy across the website.
Damaged Products:
In the event that a product reaches damaged, please email us on toontouch@gmail.com within 3 working days along with images of the damaged product and we will help you out.
